DEPARTMENT OF HOME AFFAIRS Consumer Complaints All Reviews

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  • A Waste of Time

    Isn't it absolutely pathetic that SARS can get it right to drain every cent of money out of us, and yet Home Affairs (financed by taxes) cannot provide a proper service. My daughter and I went to Home Affairs more than once to apply for an ID... Then they are off line, then they won't serve us because we arrived at 14h00 and should have arrived earlier!! Today we fethced her ID. We were there before 7h00 at Durban City Centre branch and were only let in around 12h00. In the meantime all applicants and ID collectors had to stand on the sidewalk the whole day (as is the case every... More...
    (Government, Civil Services, Politics)
    GrumpyGirl's Picture   GrumpyGirl    1 Comments   Comments
  • Duplicate ID

    I discovered two weeks ago that I was a victim of identity theft when I went to the Department of Home Affairs (DHA) in Somerset West to apply for a new ID and passport to prepare for trip to Norway for work in September 2017. When they scanned my ID at Home Affairs two ID numbers reflected and I was told that there was an ID issued under my name in Motherwell, Port Elizabeth in 2014, and that it hadn't been claimed as the person who was meant to collect the ID had been requested to produce proof that the ID belonged to her. I had never been to the Home Affairs department in... More...
    (Government, Civil Services, Politics)
  • disgusting service

    Arrived at New Hanover Home Affairs at 12-00, sat down just to be told that i must go outside the building and wait in a que. Plenty of seating space inside but we had to wait outside in the wind and cold with no seating. At 3:30pm went and inquired just to be told that they were closing. not once while waiting outside was anyone called in to be helped. No communication what so ever. Phoned your office manager, Hllengiwe Nkonyani who was of no help at all except for excuses, and telling us that there was only one person on duty and that she has no airtime left . Incompetent service and... More...
    (Government, Civil Services, Politics)
    zavier2008's Picture   zavier2008    0 Comments   Comments
  • Waiting for ID since 11/11/2014

    Assistance needed. On the 11th of November 2014 I visited the Home Affairs office in Krugerdorp to apply for a new passport. I was informed by the officials that my ID number has been blocked. On further request I was informed that my ID number duplicated. Home Affairs Office in Sasolburg had switched my finger prints with my sisters. She is 15 months older than me. She married and when she applied for a surname change Home Affairs then picked up that the finger prints on her ID was wrong. Home Affairs then proceeded in blocking my ID number. I reapplied for an ID on the 11th of... More...
    (Government, Civil Services, Politics)
    joostecarmen's Picture   joostecarmen    2 Comments   Comments
  • Collecting My ID

    I applied for a new ID at the home affairs office in JHB CBD, I recieved an sms 26th June 2015 that my ID card was ready for collection. I went to the offices 30th June, they guy that assisted me couldn't find my ID. He took my contact number and said he will phone me once they have found it. I waiting until the 6th July and still they hadn't phoned me. Today ( 7th July ) I went back to the offices and they gave me the same story, that they can't find my ID. I have been unemployed for more than two years and have lost an opportunity at starting a job due to this. How much... More...
    McCarthy85's Picture   McCarthy85    1 Comments   Comments
  • Home affairs keep spelling my surname wrong

    Last years September my whole family went to home affairs to have the family surname correctly spelt,as it was initialy spelt wrong atleast 60 years ago when my father first applied for his ID,it was approved that we can have it spelt how it should be,everyone else in my family got the new cards with the correct spelling and mine came wrongly spelt,ihave been to Randburg HA twice now,and on the system it does show the correct spelling we requested,but they have not officially corrected the misspelt surname.My full names and surname should be Matshipi Obedia Choeu,but it reflects as... More...
    (Government, Civil Services, Politics)
    obediat's Picture   obediat    1 Comments   Comments
  • New ID delay

    I applied for a new ID reverting back to my maiden name on 20 March 2014 and was so surprised to receive an sms within minutes confirming the receipt of the application. Unfortunately there seems to have been no further progress on this as every time I check my status on the internet it is still on Step 1 of 4. Due to the voting this year I can understand the delay up to May but cannot understand what is taking so long since. I would really appreciate seeing some progress on this. Regards C Stevens More...
    (Government, Civil Services, Politics)
    Swazigirl's Picture   Swazigirl    0 Comments   Comments
  • bad service

    Good Day I came into the Pinetown Home affairs on the 8/3/2014 to renew my passport . I asked the lady at reception if she could assist me and attend to me urgent as I came with a person from our church and was paying him for my transport fair and also to fetch my son at pinetown where he was waiting to be fetched from his new college and since it was not a safe place to wait . I also told the lady that I was attempted hijacked with 7 stitches and did not feel safe in the environment. She was kind to attend to me . The person who brought me also decided to get his passport as it needed... More...
    (Legal Services)
    bevgov26's Picture   bevgov26    1 Comments   Comments
  • never recieved my id

    Hai I'm kgomotso sephiri from pretoria west high school,your people came to our school in 2012 to register learners for ids therefore they only brought 5 ids!!what about our ids???? What are we supposed to do now because we want to go and apply 4 our learners but we can't because they want our ids there!!! I called the head office in Pretoria and they told me that my I'd is on their system but they can't find it and its being investigated do we solve the problem?? More...
    (Education, Schools)
    kgomotso's Picture   kgomotso    1 Comments   Comments


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