DEPARTMENT OF HOME AFFAIRS Support Tickets All Reviews

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DEPARTMENT OF HOME AFFAIRS Reviews

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  • Poor Service



    Centurion Home Affairs Offices how we stood in line from 10am to 6pm just to apply for an ID card, only to be met by a rude lady by the name of Cathy Moleko. Who set there chatting away on her cellphone whiles ignoring people that have been standing in line for hours. When confronted, Cathy had the nerve to tell us all "Why did you come to the Department of Home Affairs, Centurion if you are not willing to stand and wait" as she continued on her phone. Whiles a hundred plus people waited in line. We asked to see her supervisor and we were shown to a man by the name of... More...
    (Government, Civil Services, Politics)
  • No feedback



    I am a Congolese Citizen. Been living in south Africa for over 12 years. married here (for 7 years), with SA citizen we have 3 kids together. I applied for my permanent residency permit via VFS Global, since then the message remains the same (Application for Mitsingou Ndinga has been received at DHA on 8/14/2015 6:40:40 AM). I have been writing to the Minister's Office, VFS, Home affairs no answer and still can't get my application finalised. I don't know where to turn or what to do More...
    (Delivery Services)
  • Two year wait!!



    I went to Home Affairs in Paarl on 19 Feb 2015, and have had nothing but drama trying to get the vault copy of my son's birth certificate. I have had to re-fill birth certificate forms, as they tell me they have no record of himand have phoned the Home Affairs hot line basically every two weeks, but am having no joy. I am furious at having to wait so long for something that should not take this amount of time. I have even sent an e-mail with all the relevant information, and received no reply to that either. More...
    (Government, Civil Services, Politics)
  • UNABRIDGE MARRIAGE



    I APPLIED FOR UNABRIDGE MARRIAGE CERTIFICATE ONLY TO FIND OUT TODAY WHEN I DID A FOLLOW UP. THERE WAS A NOTE POSTED ON THE 03/02/2017 ON MY ID - DECREE OF DIVORCE.. THIS IS WHAT HAPPENS. I GO AND APPLY FOR A UNABRIDGE MARRIAGE CERTIFICATE AND NOW THIS HAS CAUSE STRESS AND INCOVENIECE NOW I MUST GO DOWN TO EAST LONDON HOME AFFAIRS FOR THE 4TH TIME TO RECTIFY SOMETHING THAT I DID NOT DO OR RQUEST.. THERE IS NOT TIME FOR ERRORS WHEN IT COMES TO LEGAL AND IMPORTANT DOCUMENTS.. I NEED THESE DOCUMENTS URGENTLY NOW ITS CAUSING UNNCESSARY DELAYS THAT I CANNOT AFFORD... More...
    (Government, Civil Services, Politics)
  • PASSPORT



    My mom and dad have applied for their passports back in May. My dad received his within 2 weeks and my mom is still waiting. She is calling everyday as they have tickets booked for The Rugby World Cup over here in England which is next month. She is calling everyday just to be told that they are still investigating. You made an error on your end. Why should my parents suffer and ruin their holiday for them to lose money and my dad to fly alone? This isn't fair. I demand an answer or this will be escalated. More...
    (Government, Civil Services, Politics)
  • Home Affairs Lost Passport



    I have applied for my Passport at Worcester Home Affairs on 09 Jun 2015. I have since contacted the department offices in Worcester over 20 times. Most times they will not take my call. But they have confirmed that they do not know where my passport is. Then it was "located" in Pretoria and would be delivered today 19 Aug 15 and they asked me to call today to confirm collection. I have called about 10 times today and no-one will take my call they keep transferring me. My trip has been booked and I need my passport to leave the country. My previous passport was still valid but I... More...
    (Government, Civil Services, Politics)
  • Disappointed in PAARL Home Affairs



    We submitted our child's ID application early 12 April 2015. Received an sms notification that the ID can not be proccessed due to uotstanding documentation. We responded by visiting them again on the 11th of May 2015 to follow up on this notification. Only to hear that "sorry all documnets have been submitted, we do not know why you have received that sms". Needless to say the process had to resume from the start. Guess what - we received another sms notification yesterday which state; "ID can not be proccessed due to uotstanding documentation". Thus, I do not... More...
    (Miscellaneous)
  • Maritial Status



    My husband and I have been married for 7 months now. I have been struggling to get a ID with the new surname. The system still says SINGLE. Both my husband and I have spoken to the Marriage Officer and the documents were handed in personally to the correct authorities so the system can be updated. I have checked again this morning and it still says SINGLE on both my ID number and my husbands. Home Affairs wont accept my marriage certificate because the system says other wise - please help!!! More...
    (Government, Civil Services, Politics)
  • APOSTILLED CERTIFICATES



    I have applied for two Apostille certificates for my son and daughter in law and grandson on the 12th November 2014. Was promised it will take between 3 - 8 weeks. Even though numerous telephone calls and e-mails - nothing. I was informed, when I lost my temper at a stage that they could not trace documents for my grandson's birth registration and that I had to fill in two forms again and fax or e-mail it to them to EXPEDITE the matter. This we did - it is now again three weeks later and are simply being ignored!!!! When these certificates are received we will have to... More...
    (Government, Civil Services, Politics)
  • Passport



    I applid for a passport on 18.12.2014, as i am flying to Belgium for business. on 06.01.2015 i went to enquire how long i still need to wait they would escalate it and mark it urgent.On 07.01.2015 i contatced the customer care line and was given a case number to exscalte as urgent since then i have been phoning them 4-5 times a day to find out how far is my passport.All my arrangements have been made for my trip by the company but still no passport i need to apply for my Visa and time is running out i have a appointment for tomorrow which is the last day i can apply for the visa. I still... More...
    (Travel)
  • Vault copy of birth certificate



    Here is a description of the problem as emailed to both the Director and the Minister. Neither have had the courtesy to reply. On 21 February 2014 my wife, Jill Ann Stevenson (nee Fairfield) applied at the Estcourt office of the department for a "Vault Copy" of her birth certificate. This she did as we had sometime previously spent 3 hours at the Pietermaritzburg office having been sent from pillar to post with no success. Even the signage in that office is incorrect. After numerous contacts with the help desk, during which time she was give a case no. 1404049758, she... More...
    (Government, Civil Services, Politics)
  • ID document



    I am waitn for my ID for far to long.I hav applied in 2009 for it da 1st tym.at dat ttym ul sed must wait 6months.I kept goin der ul sed it wasn't ready after months ul sed dat it was der n ul sent in to pretoria cz no1 collect.bt I hav been comin der n ul sed its not ready.ul den told me its trashed.in 2014 I re applied in jan.ul told me 6 to 8 weeks.I keep comin der n ul say not ready again.I called in da call centre on da 4 of march n ul sed it had a lamination problem so ul sent it back to head office.on da 19 of march I called in again n ul sed ul nly sent it on da 12 march.y... More...
    (Miscellaneous)
  • NO DELIVERY VAULT MARRIAGE



    ON THE 4TH OCTOBER I APPLIED FOR VAULT COPY OF MARRIAGE AND EXPLAINED HE URGENCY. AFTER MUCH QUERIES AND FRUSTRATION WITH FARZANA (CONSTANT CALLING WITHOUT ANSWERING, EMAILING WITHOUT ANSWERING) MY DETAILS WERE FINALLY LOGGED ON THE SYSTEM THE 24TH OCTOBER! I HAVE SINCE TRIED CALLING FARZANA AT LEAST TEN TIMES A DAY BUT HER PHONE IS NEVER ANSWERED. I THEN RESORTED TO EMAILING HOME AFFAIRS CUSTOMER CARE AS WELL AS CALLING 0800 601 190. I CAN TELL YOU THIS...MOST OF THE REPRESENTATIVES ARE USELESS AND I MET A HANDFUL THAT HELPED ME BUT TO THIS DATE EVEN THOUGH HOME AFFAIRS LOGGED AN URGENT... More...
    (Government, Civil Services, Politics)


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