DEPARTMENT OF HOME AFFAIRS Complaint
Almost 3 years and still waiting for a Change of Surname confirmation letter!!!! - Department of Home Affairs
Around 2001 my surname was changed from my mothers Surname to my Fathers Surname. I went o Home Affairs in 2014 and submitted a request for a confirmation letter stating when my surname was changed and to what. For 1 whole year I chased this request constantly going to Home affairs and hearing them tell me it is not ready as yet. I then applied a second time and went through the same issue. I made do and sorted out what I need to without this letter.
I now have personal policies that require this information and therefore resubmitted this request again this year FEB. When I called 3 weeks later to check if this letter was ready (as the lady at home affairs told me to come back after a month because I will not receive an SMS) they told me it is not visible on the system!
I have now escalated this request and after a week have still not received any feedback from the Escalation committee.
It is really frustrating that no one could assist me and sort this out since 2014! with a simple letter! information that they should have on their systems!
If I do not receive any feedback by next week I will forfeit these policies!! I am beyond furious and upset! It is so unfair that we work hard and do things right only to be overlooked and disregarded by incompetency.
If anyone from the department sees this I hope you can treat this as Urgent as I'm not sure anymore what to do!!!!!!
Reference number: 1702007637
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