DEPARTMENT OF HOME AFFAIRS Complaint

DEPARTMENT OF HOME AFFAIRS Complaint

ADVERTISEMENT

Almost 3 years and still waiting for a Change of Surname confirmation letter!!!! - Department of Home Affairs


Its has been almost 3 years that I am still waiting for this confirmation letter.

Around 2001 my surname was changed from my mothers Surname to my Fathers Surname. I went o Home Affairs in 2014 and submitted a request for a confirmation letter stating when my surname was changed and to what. For 1 whole year I chased this request constantly going to Home affairs and hearing them tell me it is not ready as yet. I then applied a second time and went through the same issue. I made do and sorted out what I need to without this letter.

I now have personal policies that require this information and therefore resubmitted this request again this year FEB. When I called 3 weeks later to check if this letter was ready (as the lady at home affairs told me to come back after a month because I will not receive an SMS) they told me it is not visible on the system!

I have now escalated this request and after a week have still not received any feedback from the Escalation committee.

It is really frustrating that no one could assist me and sort this out since 2014! with a simple letter! information that they should have on their systems!
If I do not receive any feedback by next week I will forfeit these policies!! I am beyond furious and upset! It is so unfair that we work hard and do things right only to be overlooked and disregarded by incompetency.

If anyone from the department sees this I hope you can treat this as Urgent as I'm not sure anymore what to do!!!!!!

Reference number: 1702007637


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to DEPARTMENT OF HOME A...
SUBMIT a ticket
for DEPARTMENT OF HOME A...
WATCH videos
for DEPARTMENT OF HOME A...
More DEPARTMENT OF HOME AFFAIRS Reviews and Complaints MORE reviews and complaints
for DEPARTMENT OF HOME A...

BUSINESSES REPLY HERE

Claim this company BUSINESSES: CLAIM YOUR BUSINESS NAME FREE
Respond to this review BUSINESSES: REPLY TO THIS CUSTOMER NOW
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More DEPARTMENT OF HOME AFFAIRS reviews


More

Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team