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DEPARTMENT OF HOME AFFAIRS Complaint - Appalling service at prospecton (Durban) home affairs
DEPARTMENT OF HOME AFFAIRS Complaint

DEPARTMENT OF HOME AFFAIRS Complaint

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Appalling service at prospecton (Durban) home affairs


My husband paid 600 for a maxi passport. He went to pick it up and they had issued a 32 page. They said they made a mistake and would issue one immediately since we were leaving to Australia shortly. I went to pick it up today and they had made another 32 page. Instead of apologising and issuing another one , they laughed it of by saying we have two passports which equal 64 pages. THAT'S NOT WE PAID FOR!!!!!!!! They were condescending and rude. I filled the complaints book which is a journal of complaints and should account for action being taken at this place!!!

I hate to say it- that's why so many fake passports show up ! Issuing two to one person!


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Comments


wendy1977 says: (4 years ago)
 0
I wanted to ask a question, I have been staying with my daughter ever since she was 3 years old and she is now aged 7. Her mother left her with me 4 years ago and I have no idea where she is. I want to change my child's surname to mine I have all my daughters particulars but dont have anything for her mother. Please advise and assist on what to do.



ayandaz says: (4 years ago)
 0
Extremely Poor Service at Prospecton Home Affairs

I went to Prospecton Home Affairs to apply for a new ID after I lost my old one. To my surprise I waltzed in to a huge queue with no queue marshal or at least a concerned admin clerk to assist. After 3 hrs of waiting one lady without a nametag shows up and announces that they will only take 100 people. The queue had what seemed like 150 people. She started dishing out numbers. And she was unsympathetic to the elderly that were in the queue. All this is happening while we have been watching them going in and out of the offices to either buy food or smoke. We asked fir a Senior Manager on-site and were told with such rudeness he is not around.

The is clearly no work ethics in that office. And what happened to Batho Pele principles such as Access to information, redress, etc. This Department was doing much better when it was headed by Minister Dr Nkosazana Dlamini-Zuma. They were attentive and compassionate Because we had a line to report bad service on and she made spot visits and spoke to people.

That office has modern technology that makes everything fast but the staff is on a go-slow. They lack people skills and customer service skills. Rumour has it that some people bribe their way in the office to prevent being on queues. The building and restrooms are in dilapidated state. Health and Safety Act does not allow this. There is no proper waiting area.



christen says: (6 years ago)
 0
I had a problem about my vault birth certificate, i also learnt that it was destroyed in a fire, but i must say that head office have done everything in their power to help me.
Thank you dept of home affairs for all your help.

I still have not received my British passport and i do not know if i will ever get one since my vault was destroyed in a fire.,



christen says: (6 years ago)
 0
I had a problem about my vault birth certificate, i also learnt that it was destroyed in a fire, but i must say that head office have done everything in their power to help me.
Thank you dept of home affairs for all your help.

I still have not received my British passport and i do not know if i will ever get one since my vault was destroyed in a fire.,




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