DEPARTMENT OF HOME AFFAIRS Complaint
Reviewed by
Embassy inefficiency - Passport application
Mexican Embassy received my application for a new passport on 8 April 2017.
After 3 weeks I asked for a progress report and was told the application would only be sent at the end of the month in a diplomatic pouch. Following up with 12 emails to the Embassy, and copying in Home Affairs, Mr E Mokoena replied promptly that no application has been received. I sent this reply to the Mexican Embassy %u2013 and today 16 Aug received an email that the passport application will only be sent to SA today 16 August. Is that not dereliction of duties that emails were not answered and passport application not sent? As my passport expires in 3 months, I am unable to travel due to expiry restrictions. I am stuck abroad .Who can assist in this matter please and expedite the issuing of a new passport? Who can track and follow up please?
After 3 weeks I asked for a progress report and was told the application would only be sent at the end of the month in a diplomatic pouch. Following up with 12 emails to the Embassy, and copying in Home Affairs, Mr E Mokoena replied promptly that no application has been received. I sent this reply to the Mexican Embassy %u2013 and today 16 Aug received an email that the passport application will only be sent to SA today 16 August. Is that not dereliction of duties that emails were not answered and passport application not sent? As my passport expires in 3 months, I am unable to travel due to expiry restrictions. I am stuck abroad .Who can assist in this matter please and expedite the issuing of a new passport? Who can track and follow up please?
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Review Rating: 1 out of 5
Reviewed By: Thelmaann
Company: DEPARTMENT OF HOME AFFAIRS
Product: Passport application
Date Added: 7 years ago
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