DEPARTMENT OF HOME AFFAIRS Complaint

DEPARTMENT OF HOME AFFAIRS Complaint

ADVERTISEMENT

Hoem Affairs is incompetent and tries to steal your money - Wynberg Home Affairs


Home Affairs is a complete shambles as a business. I applied and paid online for passports and ID cards thinking this would streamline the process. However you still have to go to Home Affairs and queue with all the other applicants even though all the application is processed and all that must be done is taking a photo and fingerprints.

So when I went to queue at Wynberg Home Affiats an hour and a half before they opened there was a sign saying they are not processing passport and ID applications on that day so was turned away. This has happened to me twice. And to make it more frustrating should you not go and complete your application in the time they decide to be sufficient they keep, no steal your money.
So when i queried this with the individual in charge of the branch I was told I need to queue for the application and when I asked further why I must queue if on a whim they decide not to process passport and ID applications and have been turned away twice long before opening I never received any answer - they simply stopped responding to my emails.
I also asked for the application to be cancelled and my money refunded to which I was told they only refund for departmental errors. So they deem it acceptable to not provide the service they have been paid for and keep the money. Amazing business model - charge for services then claim to be too busy and steal the money.
Absolutely unacceptable that the branch can simply decide not to do one of its core services whenever it feels it doesnt want to and there is no accountability from anyone.

Completely unhelpful and downright useless.
And at the end of the day it is going to amount to them stealing my money due to the fact they cannot perform their job.


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to DEPARTMENT OF HOME A...
SUBMIT a ticket
for DEPARTMENT OF HOME A...
WATCH videos
for DEPARTMENT OF HOME A...
More DEPARTMENT OF HOME AFFAIRS Reviews and Complaints MORE reviews and complaints
for DEPARTMENT OF HOME A...

BUSINESSES REPLY HERE

Claim this company BUSINESSES: CLAIM YOUR BUSINESS NAME FREE
Respond to this review BUSINESSES: REPLY TO THIS CUSTOMER NOW
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More DEPARTMENT OF HOME AFFAIRS reviews


More

Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team