DEPARTMENT OF HOME AFFAIRS Complaint
Hoem Affairs is incompetent and tries to steal your money - Wynberg Home Affairs
So when I went to queue at Wynberg Home Affiats an hour and a half before they opened there was a sign saying they are not processing passport and ID applications on that day so was turned away. This has happened to me twice. And to make it more frustrating should you not go and complete your application in the time they decide to be sufficient they keep, no steal your money.
So when i queried this with the individual in charge of the branch I was told I need to queue for the application and when I asked further why I must queue if on a whim they decide not to process passport and ID applications and have been turned away twice long before opening I never received any answer - they simply stopped responding to my emails.
I also asked for the application to be cancelled and my money refunded to which I was told they only refund for departmental errors. So they deem it acceptable to not provide the service they have been paid for and keep the money. Amazing business model - charge for services then claim to be too busy and steal the money.
Absolutely unacceptable that the branch can simply decide not to do one of its core services whenever it feels it doesnt want to and there is no accountability from anyone.
Completely unhelpful and downright useless.
And at the end of the day it is going to amount to them stealing my money due to the fact they cannot perform their job.
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