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DEPARTMENT OF HOME AFFAIRS Complaint - Passport and Id randburg - Passport application
DEPARTMENT OF HOME AFFAIRS Complaint

DEPARTMENT OF HOME AFFAIRS Complaint

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Passport and Id randburg - Passport application


I have never jumped a queue in my life. I have been diligently waiting for hours in a queue, not complaining. When I got through the gate. I asked the gentleman at the gate if because my Id had been stolen but I still had my old passport if I needed to apply for my ID first or if I could get a new passport based on my old passport as I would do the ID another time if so because I was getting worried about my kids. He said he didn't know and that I could ask the man behind me to keep my place then ask quickly at information. The lady at information took a disliking to me. I have no idea why. I asked her if this was the queue for information, she ignored me. I said sorry is this the, she cut me off and said she will only answer people waiting in the queue. I said that's really rude I was asking where I should queue. You didn't have to be so rude. She then waited for me to reach the front and then told me to wait back in the queue outside that she would not help me. This was completely unecessary and an abuse of power. considering we have been waiting for over to hours in the hot sun. When I tried to explain that the officials outside had told me to do this she said no and waved me away. I desperately tried to ask my question she half answered. I'm now back on the outside queue in front of the man who kept my place and have no idea if I am doing the right thing. It wasn't nevessary for her to be so rude. I'm very upset and I have been extremely patient.


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