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DEPARTMENT OF HOME AFFAIRS Complaint - Unabridged Birth certificate non delivery
DEPARTMENT OF HOME AFFAIRS Complaint

DEPARTMENT OF HOME AFFAIRS Complaint

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Unabridged Birth certificate non delivery


In December last year I made an application on behalf of my father for an unabridged birth certificate .The application was done at the Umgeni Road branch of the Department of home affairs in Durban Kwa zulu Natal.

Today the 17 May 2014 I made my seventh call to the call centre to enquire what the status of my application was and would you believe it I have not received an answer to my satisfaction at all. I am still unable to get a clear and concise reason as to why my application has not been processed as yet. The service consultants are absolutely clueless as to what has happened or why my application has not been processed or why the respective departments that need to consulted in order to process my application have failed to respond to my enquiries. I am expected to wait an indefinite period of time at the mercy of the individual who%u2019s is obviously getting paid while not to get anything done about my application.
I am to say the least extremely frustrated at the appallingly poor level of service delivery, especially with technology and systems in place etc that are meant to speed up or at least relieve the the burden of work to some degree to expedite applications .


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