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DEPARTMENT OF HOME AFFAIRS Complaint - Unabridged Certificate - Waiting for over 1 year already... - Department of Home Affairs
DEPARTMENT OF HOME AFFAIRS Complaint

DEPARTMENT OF HOME AFFAIRS Complaint

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Unabridged Certificate - Waiting for over 1 year already... - Department of Home Affairs


I applied for my daughter's Unabridged Certificate on 11 August 2015. It is now 1 year and 3 months since my application. I called the DHA line 0800601190 over 20 times. I visited Tongaat Home Affairs about 7 times. I was asked to submit the DHA24 and DHA288 forms, which I did. I was given an alternate number to call, 0124022250 / 2150. To date, nobody answers those phones. One is continuously engaged and the other continuously rings. I am sick and tired of this run around. I postponed 3 trips, while waiting for this document. We are scheduled to fly out to Thailand on 07 December 2016. I emailed, phoned, begged and pleaded but they still haven't done a thing! Really, the staff give a damn and customer care does not exist at DHA. I am disappointed, disgusted and totally apalled by the way they treat their clients. It's really a pity that we have no other option, but to throw ourselvs to the ground and allow them to walk all over us! Seems like I won't be boarding that flight overseas...again! Damn!!!


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