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DEPARTMENT OF HOME AFFAIRS Support Ticket - Estcourt - Vault copy of birth certificate

DEPARTMENT OF HOME AFFAIRS Support Ticket - Estcourt

Vault copy of birth certificate

Created By: Frontrunner's Picture Frontrunner Last Reply: Frontrunner's Picture Frontrunner
Priority Level: [Emergency] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: N/A Replies: 0

Here is a description of the problem as emailed to both the Director and the Minister. Neither have had the courtesy to reply.

On 21 February 2014 my wife, Jill Ann Stevenson (nee Fairfield) applied at the Estcourt office of the department for a "Vault Copy" of her birth certificate. This she did as we had sometime previously spent 3 hours at the Pietermaritzburg office having been sent from pillar to post with no success. Even the signage in that office is incorrect.
After numerous contacts with the help desk, during which time she was give a case no. 1404049758, she eventually received an SMS, telling her that an unabridged birth certificate, could be collected at the Estcourt office. On inquiring at the help desk, she was told that this was a standard message and that the correct document, a "Vault Copy" of her birth certificate, could be collected at the Estcourt office. After travelling to Estcourt to fetch the document, staff at the office tried to make her accept an unabridged birth certificate. The clerk even went so far as to crumple up her copy of the original application and the receipt. The supervisor was called and the application has been re-submitted. We need this matter expedited as my wife needs to prove her ancestry, before we can leave for overseas, which we hoping to do in the next couple of months.


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